Any questions, concerns, or if you just want to be added to our email list for promotions and coupons just submit all your information and we will get back to you within 24-48 hours. Have a relaxing day!
We would like to invite you to experience a magical escape from the wear and tear of everyday life. At the spa, you will discover relaxation and renewal of body and spirit.
Our staff is highly trained to offer an array of treatments, and we hope that we can be of service for years to come.
We love children, but want you to receive just what you deserve as
parents…a quiet, relaxing atmosphere. In order for us to provide proper
attention to all our guests, we regret that we cannot accommodate
children during your visit.
Gratuities are not included in service prices or gift certificates and are requested to be in cash. We cannot add tips on the credit cards.
Please help us maintain the serenity of the spa by muting your cell phone
when you enter the spa.
We ask new clients, or clients receiving spa treatments to arrive 15 minutes
prior to your reserved time. This will allow you to complete any necessary
forms, check in, and begin your relaxation. We will certainly do our best to accommodate your treatment, although it may need to be shortened to ensure we remain on time for following guests
We provide a courtesy reminder email 24-48 hours prior to your reservation. Please make sure we have your correct phone number or
email on file to ensure accuracy.
(Please refer to Bridal Packages for wedding policies)
We ask for 48 hours notice if an appointment must be cancelled. This gives us the time to try to fill the spot for the therapist.
We ask that Spa Packages consisting of 2 or more treatments (or guests) are cancelled with at least 48 hours notice. Should cancellation occur within 48 hours of the scheduled reservation, 50% of the service total for the scheduled package will be charged as a cancellation fee. A cancellation within 24 hours of the services will be charged the full amount, if the appointment times cannot be filled. Should the guest fail to notify The Spa at Bear Mountain of cancellation or not honor the reserved treatment times, 100% of the treatment cost will be charged to the guest.
If a guest with an individual treatment cancels within 24 hours, the full amount of the treatment will be charged. Should a guest fail to notify The Spa of cancellation and not arrive for their treatment, the full amount of the treatment will be charged to the guest.
Should you be running late for your reserved treatment, please notify us.
We will certainly do our best to accommodate your treatment, although it may need to be shortened to ensure we remain on time for following guests.
A $50.00 fee will be charged for all returned checks.
What our customers have to say:
"Loved the couples massage there. Excellent service!"
"Beautiful peaceful enviroment, great services & wonderful customer service!! Worth checking out this great new spa on the mountain!"
"I have visited the spa there twice and I love it!"
"The Estheticians are fabulous! Don't miss out on any of their services. Don't you owe it to yourself to be pampered? You will feel like a million bucks."
"Great!!! Although they were closed today, they specifically had a masseuse come in because we requested it :)"
"Great service from the moment you walk in. Professional staff. I would certainly recommend it."
"Not only did the staff make me laugh and feel like family but my hair came out amazing for my friends wedding."
"My makeup and hair for my wedding was stunning, the staff made my special day one that I will never forget. Thanks Bear Mountain Spa!"
"Had a wonderful day at Bear Mountain Spa with a good friend. Abolutely cannot wait to go back! I already purchased a gift certificate for someone and plan to purchase another at the end of the month. I'm racking up points and spreading the news."
"If you haven't been there you must go!"
"Five stars for this spa. I felt so relaxed."